Domiciliary Care

Personal Care:

Support if you can not manage to wash, dress, take medication, apply creams, bath, wash your hair, attend to your own toilet requirements or move about (e.g. get in / out of bed or chair)

Generic Care:

Carers are trained by a professional such as a nurse to perform specific tasks e.g. wound dressing, eye drops.

Rehabilitation / Re-enablement:

Carers are trained by professionals to help clients regain ability following a permanent or temporary illness.

Companion Service:

If you need a carer to spend time with you, to help with a hobby for instance, or to accompany you on a trip, shopping, football match, etc.. we can help.

Shopping / Collecting Pensions

We can either accompany you or do this for you.

Cleaning

General household tasks such as kitchen / bathroom cleaning, vacuuming, dusting, polishing and floor washing

Deep Cleaning

At times a home needs a little more than general cleaning. We are able to offer a deep cleaning service as and when required.

Laundry

In your home or can be collected to be processed in a launderette.

Meals

We can prepare, cook and serve meals.

Gardening / Handyman service

You may need help to do those little jobs around the house or to help you tend the garden. We have available talented handymen and gardeners who can assist you or work under your direction.

Holidays

You may want to get away for a day or for a week we can support you to achieve this. If needed we can provide a carer or companion to accompany you.

Staff

Each client has a carer or team of carers supported by the Care Manager. If it is unavoidable to withdraw a member of your team we will discuss the change with you. All staff are managed by a Registered General Nurses and except in emergencies are known to the client.

Our staff are carefully selected and recruited, taking into consideration their attitude regarding the importance of upholding client choice. We always obtain two satisfactory references and an acceptable disclosure from the Criminal Records Bureau before we employ staff.

Before any new employee is allowed to work unsupervised they undergo a specially designed and approved induction training programme. During training the new employee is given the skills to be able to care for our clients. Along with formal office based training they are also given “on the job” training. Once the employee has been assessed to be capable they are then allowed to start to work by themselves.

After their initial training staff receive regular ongoing training and supervision to ensure that the correct standard is maintained. All our staff have to adhere to the professional standards which are laid down by the Government and by the national organization UKHCA of which we are members.

If a client has very complex needs the carer attending the client will be trained to the required skill level to meet the clients’ needs.